Beschrijving

When a change initiative falters, the knee-jerk response can be to blame those who won’t get on board. Jeffrey Ford, of the Ohio State University, and Laurie Ford, of Critical Path Consultants, examine why that type of reaction is not only pointless but potentially destructive. Drawing on their years of research and consulting work, the authors recommend seeing resistance for what it really is—feedback—and propose five ways for leaders to use that feedback to effect change more productively.